1-800 Is Hiring Full Time Customer Service Reps Again

September 16th, 2013

1-800-FLOWERS.COM’s customer contact center is currently recruiting agents for its Work from Home Customer Service team. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; appropriately identifying and escalating unresolved issues.

Must be a resident and live in the following states: Delaware, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, and Oregon

Qualifications

  • Highly PC literate and have their own PC with a reliable high-speed Internet connection
  • Ability to type 35 words per minute is essential
  • Prior call center experience strongly preferred
  • Applicants must be 18 years of age or older and have a high school diploma or GED to apply
  • Strong written and verbal communication skills required. Fundamental math skills required
  • Strong sales skills
  • Highly motivated and Dependable

Technology Requirements

  • Internet Connection:
  • Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
  • Minimum up load speed: 500 kbps
  • Minimum download speed: 1.5 mbps
  • Computer Hardware:
  • 1.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor)
  • 1 GB of RAM
  • Sound card with speakers
  • 17″ Flat Panel Display recommended (capable of 1280 x 1024), 15″ minimum
  • Computer Software:
  • Windows XP Vista Operating or Windows 7 system
  • Internet Explorer 6.0 or above
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. – Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions.
  • Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
  • Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines, services such as Skype, etc. Google Voice is not permitted. Voice services such as Magic Jack that connect through a USB port are NOT permitted.

APPLY HERE:http://ww10.1800flowers.com/template.do?id=template8&page=9000&conversionTag=true#1


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