Amazon Is Hiring Seasonal Work From Home Customser Service Reps

October 21st, 2013

Amazon is hiring seasonal customer service reps for their Texas HQ.  The customer service reps are responsible for answering customers phone calls and solving their problems. There is no sales required.

You must be able to attend an onsite new hire orientation in Dallas or Houston, TX.

They typically pay  a competitive base pay of $10 per hour, and in this case they are also offering bonus pays. In addition you would have shift flexibility (shift swaps, flex scheduling), and employee discount.

You would need to have your own computer with high speed internet, an analog phone line, and a dedicated, distraction free home workspace.

As part of the hiring process they run a quick, online computer diagnostic to ensure your home computer meets their technical requirements for the job. These tests include checking for the technical requirements:

  • Windows 7 or Windows 8
  • 64-bit Operating System
  • Windows Auto Update
  • Antivirus Software
  • Firewall Activated
  • 5 MB/second or higher download speed Ethernet connection

Currently they have both full and part time opportunities are available, but hours for all staff increase substantially during their peak season (Thanksgiving through mid-January). A few weeks before and after December 25 is our busiest time.

Because this is a seasonal opportunity, they ask their full timers to work overtime above 40 hours for a few weeks and they ask their part timers for about 20-29 hours per week.

Qualifications

  • 1+ years prior Customer Service Experience
  • High School Diploma
  • Must pass criminal background check
  • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
  • Outstanding communication skills
  • Ability to participate in and successfully complete, initial mandatory training (M-F for an average of 4 weeks). All training is completed from home!
  • Ability to take any shift Sunday through Saturday from 5:00am to 11:00pm in your local time zone (set schedules will be assigned on your first day of work). Please note that most shifts for new hires will be evening shifts and will include one or both weekend days.

 

If you are interested in this work from home customer service opportunity at Amazon, please visit the job posting here for more info.


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