At-Home Advisor, iTunes Chat For Apple

September 11th, 2013

Apple is looking for At-Home Advisor for their iTunes Department.

They’re looking for tech savvy people who can install, maintain, and troubleshoot personal hardware and software. You should be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You’ll need excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.


  • 1-2 years experience in customer service/support environment or equivalent experience
  • Ability to problem solve
  • Strong organizational, written and verbal communication skills
  • Typing, minimum of 40 WPM
  • Apple product knowledge preferred
  • Discipline to work remotely from home
  • Availability to attend approximately 3 to 4 weeks of online training on a fixed schedule that may include weekends
  • Flexibility to work shifts between the hours of 7:00 a.m. CST and 11:30 p.m. CST including weekends
  • Successful completion of a pre-employment assessment and criminal background check
  • Successful completion of initial training


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