At Home Representatives

March 13th, 2013

APAC Customer Services, Inc., provides a variety of customer services through inbound calls received in a at home environment.
Primarily, the employee will serve APAC from at home, but on occasion the employee will be required to report to their APAC Support Site for training, development and coaching purposes.  Occasionally, the employee may be visited by a member of the home-based management team.
  • Resolves customer questions, complaints, and requests.
  • Provides pricing and delivery information, and processes orders.
  • Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
  • Enter all data into computer.
  • Educate and/or sell the client’s product or service to the customer.
  • Contacts customers to gather market research.
  • Attends training, supervisory one on one and coaching sessions at home base
  • Periodically is visited at home by a team leader, manager operations, trainer or other APAC representative
  • May be required to work overtime to support the needs of business


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