Bilingual Parking Enforcement CSR-Bilingual English/Spanish (work from home)

December 10th, 2012

Direct Interactions provides contact center solutions using American agents that work from home.  The company is currently looking for Parking Enforcement CSR.

Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets. The motorists’ vehicle has been immobilized and they must contact the call center and pay to mobilize their vehicle. Agents on this program have the ability to remain calm, cool and collected in stressful situations while providing accurate information to upset callers. Agents must be able to handle and resolve customer complaints.

Duties

  • Politely answering calls and processing payments
  • Dispute resolution
  • Show empathy towards motorists
  • Inbound and outbound calls
  • Accurate and legible data entry
  • Be knowledgeable of HelpCenter policies and software- CRM, phone system etc.
  • Complete assigned tasks from supervisors and others

Program hours are currently 4am-12am Pacific Time 7 days per week, with further expansion likely. Agents must be able to show 30+ hours of availability each week within those hours and with at least 6 of those hours on the weekend.More availability is welcome and additional hours may be scheduled at the discretion of the director of operations. Actual hours scheduled will depend on client needs, agent performance and adherence to schedule.

Click HERE for more detail and to apply.

Click HERE for other work from home customer service job openings.

 


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