Bilingual Spanish-English Customer Service – Work from Home

February 6th, 2013

Alpine Access is now hiring for a Work from Home Call Center Professional (CCP) who can provide top-notch virtual customer service.

They are specifically looking for someone who is fluent in both Spanish and English in order to provide service to Spanish speaking customers. As an Alpine Access employee—not a contractor—you’ll experience a different kind of job, working from the comfort of your own home office.

Responsibilities

  • Answer back to back calls and resolving issues
  • Communicate clearly and empathetically in both positive and negative situations
  • Multi-task while on the phone – resolve the issue while maintaining a short call time
  • Maintain empathy and professionalism

Benefits:

Bilingual Spanish-English Customer Service – Work from Home

Job Description

Bilingual Spanish-English Customer Service – Work from Home

 

Looking for a full time work from home position in customer service? Do you enjoy a fast-paced environment, with very little downtime, helping members with a variety of issues? See your customer service skills turn into a career or continue your successful career with the only company you’ll ever want to work for!

 

Alpine Access Inc. is now hiring for a Work from Home Call Center Professional (CCP) who can provide top-notch virtual customer service.  We are specifically looking for someone who is fluent in both Spanish and English in order to provide service to Spanish speaking customers. As an Alpine Access employee—not a contractor—you’ll experience a different kind of job, working from the comfort of your own home office. You’ll build a strong relationship with your customer – when they hang up with you, they will feel comforted and rave about their positive experience. You’ll be able to resolve the problem quickly and ensure the situation does not escalate

 

Responsibilities

  • Answer back to back calls and resolving issues
  • Communicate  clearly and empathetically in both positive and negative situations
  • Multi-task while on the phone – resolve the issue while maintaining a short call time
  • Maintain empathy and professionalism – Do you hear someone’s situation and are able to put yourself in their shoes? Are you able to be the voice of the company while staying calm in escalated customer situations?
  • Resilience – when you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure?

 

 

Job Requirements

Qualifications

  • Fluent in Spanish and English (verification will be required prior to starting)
  • Willing and able to regularly work weekends
  • 18 years of age or older
  • Legally authorized to work in the United States
  • High School Diploma or equivalent
  • Excellent organizational and administrative skills
  • Strong ability to multi task
  • Positive and professional attitude
  • Home office that meets minimum qualifications (go to http://www.alpineaccess.com/en/apply/qualifications )

Benefits

  • Access to health benefits
  • Paid training to ensure our employees are successful and performance incentives are available in many situations
  • Career advancement
  • Saving over $5,000 per year on not having to commute
  • Flexibility in work schedules and true work/life balance

APPLY HERE


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