Customer Care Specialist

September 5th, 2013

LeadBrite is seeking to hire a virtual customer service specialist.This is a work from home customer service position.

They are looking for a customer care specialist who has great customer service skills, thinks deeply about the best solutions, and wants to work with a fantastic team of people. They have an amazing support group already in place and are looking to add one more person to their team.

This is a software company. They are looking for someone who is tech savvy and self starter.


  • You take great joy in answering questions and solving the problems of our fantastic customers.
  • You know how to really listen and have empathy for the customer’s situation.
  • You’re great at answering emails and support tickets, and you’re not too bashful to get on the phone on those rare occasions when that’s necessary.
  • You THRIVE on going the extra mile…even when it’s not asked for.
  • You take pride in providing world-class support.

In addition, you have at least a handful of these:

  • You always speak and write with respect and your caring heart shines through all you do.
  • You feel genuinely delighted to be helping others and you truly want to help our customers succeed.
  • You derive great satisfaction when you’ve finished assisting a customer, and you never view a them or their support issue as an interruption!
  • Your writing skills are impeccable, and you’re not afraid to escalate critical issues when they arise.


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