Customer Service Specialist

April 1st, 2013

MemberMouse is seeking a Customer Support Specialist to join their team to provide over the phone and via support tickets.

You will be responsible for writing and updating articles within the MemberMouse support center in order to ensure that they are kept up-to-date with new features that are released in the MemberMouse platform.

This is a work-from-home position so you’ll need your own computer and your own phone. You must be self-motivated, dependable and detail oriented. You should be available to answer customer support inquiries between 10 AM and 5 PM PST, Monday through Thursday.


  • You must love talking to customers. You’re a people person and you don’t dread when the phone rings, you look forward to helping the person who just called you for help.
  • Basic to intermediate knowledge of WordPress.
  • Basic knowledge of WordPress Plugins and themes.
  • Proficient at typing
  • You can handle multiple tasks and prioritize work in order. That means handling multiple tickets at once but you can tell which ones should be taken care of first.
  • You like to take detailed notes of what you’re doing so others can see what steps you’ve taken to help the customer. We work as a team and having detailed notes is helpful for everyone.
  • You’re a great communicator, whether written or spoken. As the most visible part of the company it matters what you say and how you say it.
  • Basic knowledge of cPanel or Plesk.
  • Basic knowledge of MySQL. You can access the server, figure out what databases are installed, find the table you need and pull some date from it.
  • Basic knowledge of FTP.

Compensation: $15/hour, 20 hours a week

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