Dell Customer Technical Training Advisor Work From Home

April 23rd, 2013

Dell is currently looking for a remote technical support advisor.

Responsibilities

  • Contact and schedule new customer JumpStart training as assigned.
  •  Deliver “Standard” JumpStart curriculum to customers through a combination of guided configuration and hands-on lab exercises.
  • Serve in consultant role to provide technical support for Dell KACE customers via telephone, email or on-site. under mentorship of senior management, provide leadership to Dell KACE Training strategy in the respective geography.
  • Train and certify new technical staff (support and services) and certified training partners in region as assigned.
  • Share customer feedback and recommended revisions to course curriculum developers.
  • Provide feedback to leadership on customer success and experiences, including recommended actions for improvement.
  • Lead or co-lead on-going continuing education web classes for regional customers, partners, tech support staff.
  • Create and deliver technical break-outs and/or training sessions at annual Dell KACE conference
  • Deliver on-site training to new regional support engineers and on-site staff.
  • Lead certification process for regional training partners.
  • Deliver vitality training and training to regional support engineers, on-site services staff and training partners.
  • Perform selected professional service projects for customers remotely and onsite.

Skills:

  • 8-10 years in combined relevant work experience or equivalent combination of education and work experience.
  • Proven leadership record in a variety of complex environments.
  • Ability to clearly communicate complex technical concepts to students of varying technical levels.

APPLY HERE


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