Entry Level Management

August 14th, 2013

Infocision is seeking to hire for an at home entry level management position.

Schedule: Sunday 8:00am-5:00pm, Monday – Wednesday 11:00am-10:00pm

Position Summary: Assists in managing the day-to-day programs for assigned call center, and works with communicators to improve program results. Responsible for call center operations, communications, coaching and development of communicator staff.

Responsibilities:

  • Monitor and coach Communicators and provide feedback or corrective action to staff.
  • Maintains records and writes reports to monitor and evaluate program effectiveness.
  • Communicates with account staff to suggest script revisions, update on program status, etc.
  • Provide feedback on shift activities and progress at end of shift. Reviews performance with staff members, measures employee performance, provides feedback and coaching.
  • Ensures all company policies are followed and makes corrections as needed.

Qualifications:

  • Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Skills:

  • Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite.
  • Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
  • Equipment Used: headsets, telephones, computer, other equipment as needed.

This position typically works four (4) ten (10) hour shifts per week. Night and weekend hours may be a requirement of this position.

APPLY HERE: https://www1.apply2jobs.com/InfoCision/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=72&CurrentPage=1


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