Home-based Mac Expert

June 24th, 2013

Apple is hiring home-based Mac Expert Reps.  As a home-based Mac Expert sales representative you will provide consultative solutions to customers calling in during the purchasing process. The Mac Expert will be knowledgeable about Mac product features and related accessories, translate use cases into customer recommendations and, ultimately, complete the transaction with the customer. Ideal candidates must be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded and assessed. This position also requires a high degree of flexibility, potentially requiring individuals to work night and weekend hours.

Qualifications

  • 1+ years proven experience in a customer-facing sales or service environment;
  • Customer-focused individual with exceptional interpersonal skills;
  • Ability to translate ‘tech speak’ into everyday, understandable terms;
  • Professional verbal and written communication skills;
  • Adaptive and flexible to changing technologies, processes and environments;
  • Ability to work and make decisions with minimal supervision;
  • Comfortable working with ambiguity;
  • Strong organizational skills and the ability to multi-task;
  • Ideal candidate will have experience using a Mac and an iOS device;
  • Technical experience in digital media (music, video, photography) a plus;
  • Ability to troubleshoot basic issues related to home-office technology (the kind of person who cycles power to equipment before calling a help desk for assistance).

APPLY HERE: https://jobs.apple.com/search?job=28375097&openJobId=28375097#&openJobId=28375097


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