Home-based Vacation Planners

September 24th, 2013

Norwegian Cruise line is now hiring home-based vacation planners. In this work at home job you will be responsible for handling phone calls to book cruises and promote Norwegian Cruise Line products. You will also Provide support to their travel partners and guests.

You will work in the office in Mesa for the first 90 days. You are eligible to work from home based on performance AFTER 90 days, but could take up to 6 months!

Other responsibilities:

  • Service and process new and existing individual reservation requests from travel partners for FIT, FIT Top Accounts, and Hawaii products, resulting in a positive customer experience. Escalate all issues and pertinent matters to the appropriate resource to ensure resolution
  • Communicate with specific organizational support departments as necessary.
  • Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products.
  • Apply expected behaviors to correct opportunities identified as a result of any quality related observations.
  • Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.
  • Regular attendance required.
  • Perform other duties as assigned.

Experience:

  • 6 months – 2 years call center or related travel industry experience. Working knowledge of reservation system within a call center environment preferred
  • Minimum High School Diploma or equivalent

Skills:

  • Basic understanding of applicable policies and procedures in order to reserve new and service existing reservations in Freestyle Connect or similar reservation system.
  • Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers.
  • Ability to deliver the level of customer service necessary to achieve a positive customer experience.
  • Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
  • Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.

Benefits:

  • Medical/Dental/Vision
  • Life Insurance
  • World Cruise Privileges
  • 401k and Flex spending
  • Tuition Reimbursement
  • Paid PTO after 6 months
  • Must be flexible with schedule, including nights and weekends. Please note that schedules can include nights and both weekend days.
  • Competitive pay

To get more information about this work from home job, please visit the original job posting here:  http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?Job_DID=JHR41B73GHCTP27MB9P&siteid=cbindeed&ipath=EXIND


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