Job: Application Support Specialist (3rd Shift work from home)

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Job Title Application Support Specialist (3rd Shift work from home)
Category Technology & Web
Job Information

Must be located in Louisville, KY. Or willing to live in Louisville, KY for the first 4 to 6 months in order to train in the office and then transition to working from home full time on 3rd shift.

Do you have an interest in the ever evolving world of online shopping and supply chain logistics? We develop software that help our customers pick, pack and ship faster so those boxes are delivered to your doorstep sooner.

We currently looking for individuals with strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production.

Our team troubleshoots both software and hardware issues. As an Application Support Specialist you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly. This position, being 3rd shift primarily would require the first 4-6 months to be training working from 8:00am to 5:00pm in order to learn our proprietary software, and then transition to 3rd shift support working from home.

Opportunities for your career development within Bastian are endless. As you excel in your role as an Application Support Specialist, you can grow in to Project Management, Business Analysis, Quality Assurance, and Development or continue your path upwards to be an Application Support Analyst. Professional development and continued education are encouraged at Bastian Software Solutions.

 

Requirements:

  • Bachelor’s Degree with strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
  • Excellent troubleshooting abilities and analytical skills.
  • Ability to write and understand SQL Queries.
  • Experience with MS Visual Studio (Visual C++) and Visual Studio.net to compile programs a plus.
  • Superior oral and written communication skills.
  • Knowledgeable in a variety of programming languages (C++, C#, and MS-DOS) a plus
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Willing to travel 15 – 20%. Travel includes site visits for preventative maintenance and support of critical issues.
  • Experience in supporting industrial equipment such as RF handhelds, barcode scanners, carousel equipment etc. a plus.

 

Essential Responsibilities:

  • Facilitate positive proactive working relationships with customers and internal resources.
  • Maintain a positive and calm demeanor at all times.
  • Uses Bastian standard support processes
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Track and thoroughly document all customer issues in our ticketing system.
  • Communicate to our customers in a timely manner the status of those outstanding issues.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Implement and improve remote monitoring tools for our customers systems.
  • Assist in the Quality Control and Assurance functions as time permits.
  • Perform QA functions for any issue resolution from support calls.
  • Create datasets to analyze and recreate issues reported by customers.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Ability to work with various 3rd party software vendors and engineers.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.

 

At Bastian, we have over 60 years of experience building long term business partnerships. In addition to salary, commissions and incentive plans, we offer a wide variety of benefits, services and perks available to assist employees and their families in a variety of ways. These benefits help each individual maintain a good balance in their life.

 

Other benefits of the role include:

  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Short/Long Term Disability Insurance
  • Tuition Reimbursement
  • Bastian Stock Appreciation Plan
  • Profit Sharing Plan
  • Flexible Work Schedules
  • Volunteer Work
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Apply Now

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