Job: At-Home Email Chat Associate

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Job Title At-Home Email Chat Associate
Category Blogging, Technology & Web
Job Information

Third Shift At-Home Email/Chat Associate

Must be located in San Antonio, TX



Email/Chat Associate that will handle customer interactions at-home with the possibility of some required travel to the call center.



  • Demonstrate a passion for exceeding customer expectations, accuracy, and efficiency when resolving customer inquiries.
  • Resolve customer issues efficiently, accurately, and independently with minimal supervision.
  • Troubleshoot technology issues as they occur
  • Maintain safe workspace in a quiet area with no distractions



  • Must be located in San Antonio, TX
  • Successfully completed Service Training
  • Must be comfortable with troubleshooting technology issues
  • Excellent communication skills, both verbal and written
  • Demonstrate excellence and consistency in call, email, and chat quality (IQA)
  • Must be able to work independently, efficiently, and with a high level of professional integrity.
  • Must be willing to provide cable internet connection meeting the technical requirements for participation in the J.Crew At-Home program
  • Proficient in Microsoft Office
  • Must be EIM trained.
  • Must currently have or be willing to acquire homeowners/renters insurance that covers the business equipment. (Typically minimum general liability coverage of $100,000 with $2,500 specifically for business equipment). J. Crew may, at its sole discretion, agree to less on a case-by-case basis.



  • Full-time/Part-time
  • 3rd Shift

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