Job: Customer Service Rep

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Job Title Customer Service Rep
Category Customer Service
Job Information

In this position, you’ll be fielding questions from customers of a large leading edge, nationally recognized technology company.  You will be empowered to solve simple to complex issues for these customers.  As a Customer Service Associate, you get to hear the satisfaction from your customer after you’ve been able to help them.

Requirements:

  • High School Diploma or equivalent
  • 1 year+ customer service experience
  • Competency using Microsoft Windows
  • Excellent computer skills
  • Must have the ability to work independently and in a team setting
  • Able to easily build rapport with customers
  • Ability and desire to excel in a fast-paced work environment
  • Ability to work evenings and weekends
  • You must have high speed Internet service, which will be tested as part of the application process.  Minimum of 5.0 mbps download and 3.0 mbps upload
  • Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors
  • A quiet, distraction-free, location in your home to work, with a door that closes
  • A land line telephone is required your training and production calls
  • An approved headset will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others

 

Benefits:

  • Schedules vary and will be discussed during the interview
  • 3 weeks of paid training
  • EEO Employer/Vet/Disabled
  • A rapidly growing company with significant career growth opportunities
  • A culture committed to teamwork and continuous improvement

Apply Now

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