Job: Customer Support and Sales

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Job Title Customer Support and Sales
Category Customer Service
Location Miami, FL
Job Information

Fast-growing, profitable start-up is looking for a self-motivated, personable, and technically savvy people to help build our tech support and inside sales team.

This is a full time, hourly opening. 7am-4pm EST, Mon-Fri

Employee may work from home

The Customer Support and Sales Associate is the first point-of-contact for all Help Desk/IT related requests and questions. The role will also be responsible for lead generation and inside sales

Responsibilities:

  • Respond to all telephone and email requests for technical support, in a timely and personable manner
  • Track and monitor the problem to ensure a timely resolution, and keep relevant information relating to the request documented accurately
  • Provide routine and basic technical assistance (level 1) to end users
  • Assign appropriate team member to address more complicated technical support issues and distribute requests appropriately
  • Communicate immediately with the assigned IT team member and ensure all details are transmitted accurately and efficiently
  • Communicate with end users using telephone, email, or chat to keep him/her informed of the status of their request
  • Maintain a high level of knowledge about our product and competitor’s offerings
  • Support sales team with identifying and contacting potential leads
  • Experience & Education:
  • Associate’s degree in a related area of study preferred
  • 2-3 years of experience in a customer service or support role is preferred; experience in a level 1 technical support role strongly preferred
  • Intermediate level proficiency with Google Apps and the ability to learn new programs and software as needed
  • Demonstrated experience explaining complex information in a simplified manner in written and spoken communication

Apply Now

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