Job: Customer Support Specialist

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Job Title Customer Support Specialist
Category Customer Service
Job Information

Responsible for providing administrative support to Sales Representatives and assigned hospitals. Ensures that hospitals needs are acknowledged and addressed.

ESSENTIAL JOB FUNCTIONS:

  • Visits assigned hospitals as needed to determine the customer’s need.
  • Schedules meetings with department heads at hospitals
  • Schedules meetings with materials managers and buyers to ensure accuracy and timeliness in purchase orders.
  • Checks inventory to determine hospital usage levels.
  • Researches new products that hospitals are interested in purchasing.
  • Prepares cost comparisons for hospitals to justify Owens & Minor distribution.
  • Converts new customer’s product numbers to Owens & Minor’s product numbers.
  • Acts as liaison between hospital and manufacturers to ensure accuracy of materials and supplies.
  • Acts as liaison between hospital and division department heads to ensure smooth conversion.

 

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