Job: Customer Support Specialist

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Job Title Customer Support Specialist
Category Customer Service
Job Information

Responsible for providing administrative support to Sales Representatives and assigned hospitals. Ensures that hospitals needs are acknowledged and addressed.


  • Visits assigned hospitals as needed to determine the customer’s need.
  • Schedules meetings with department heads at hospitals
  • Schedules meetings with materials managers and buyers to ensure accuracy and timeliness in purchase orders.
  • Checks inventory to determine hospital usage levels.
  • Researches new products that hospitals are interested in purchasing.
  • Prepares cost comparisons for hospitals to justify Owens & Minor distribution.
  • Converts new customer’s product numbers to Owens & Minor’s product numbers.
  • Acts as liaison between hospital and manufacturers to ensure accuracy of materials and supplies.
  • Acts as liaison between hospital and division department heads to ensure smooth conversion.


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