Job: Home Agent

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Job Title Home Agent
Category Customer Service
Salary $12.40/hour
Job Information

In this position you will service  customers by placing orders, answer product questions and be responsive to the customer’s needs by offering extraordinary customer service.

Requirements
•Enthusiastic, friendly, and professional in verbal communications.
•Accurately type at least 35 wpm.
•Comfortable independently troubleshooting PC issues.
•Strong computer navigation skills and ability to organize and use resources effectively.
•Ability to perceive and interpret customer’s need and resolve it.
•Highly reliable and punctual.
•Home Agents are utilized during unexpected increased customer call volume and inclement weather.
•Schedule flexibility is critical.

Starting Pay is $12.40/hour. Extra .50/hour for all hours worked on Saturday and Sunday.

Your work at Home Schedule: Select four days, one being Saturday or Sunday. Start times vary between 3:00-5:00 pm., with an end time of 12:30 am. You will also provide eight “on call” hours per week, which are times outside of your scheduled hours that you select to be available to work if called.

Home Office requirements:

Your Home Office: Lands’ End will provide a computer, required software and phone set. You will provide high speed internet service, a computer monitor, and a dedicated quiet work area. You must have high speed internet provided by a cable or DSL provider. Wireless broadband or satellite broadband does not meet Lands’ End requirements. Your internet connection must be in the same physical location as your desk and computer.

Apply Now

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