Job: Quality Assurance Manager

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Job Title Quality Assurance Manager
Category Management, Technology & Web
Job Information

QA Manager is responsible for providing complete support for the Agency’s IT infrastructure which will include integrated Information Technology (IT) solutions and support services for evolving needs, a variety of IT solutions to include new and emerging technologies that will develop over the life of the contract. Integrated IT solutions consist of and are not limited to computers, ancillary equipment, software, firmware and procedures, services (including support services), and related resources that may be tailored to meet SBA’s mission. The SBA enterprise consists of offices deployed in all 50 states, U.S. territories and the District of Columbia with more than 100 physical locations in addition to distance workers and partner sites. This contract operates within the Office of the Chief Information Officer (OCIO), Washington, D.C., and enables the Agency to accomplish the goals, objectives and mandates set by the President and Congress.

Duties

  • Continually drive improvements in the quality of all processes and documentation deliverables from the team.
  • Define and lead our IT quality assurance processes, which includes quality at all stages of the lifecycle.
  • Document measurable results that allow the team to track and progress toward overall quality and improvement.
  • Work closely with the Program Manager, Help Desk Manager and NOC Manager to maintain SLAs and SOPs and encourage a spirit of teamwork within your team.
  • Continually drive improvements in the quality of all processes and deliverables from the team. Provide measurable results that allow the team to track and progress toward overall quality and improvement.
  • Conducts formal and informal reviews at pre-determined points throughout the technical support and customer service process life cycle. Provides daily supervision and direction to support staff. Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a computer-based organization.
  • Establishes and maintains a process for evaluating processes and reviews and prepares associated documentation. Prepares documentation for submittal to government customer.
  • Determines the resources required for quality control. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources.
  • Manage departments of quality driven specialists and technician to delivering high customer service within estimated timeframes.
  • Manage and develop employees through formal and informal coaching and review processes to continually grow the capabilities of the individuals and team
  • Lead or assist in the process for evaluating hardware, software, and associated documentation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development lifecycle.
  • Contribute to customer service, process definition, implementation and quality.

Skills:

CA Xtraction and Boxi . MS Office; MS Project; Knowledge of QA and testing standards, methodologies, tools, and processes; quality assurance concepts and disciplines; quality assurance metrics capture and analysis; MS Windows; Unix; SQL Server; At least 6 years of related experience and Bachelor’s Degree in related discipline.

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