Job: Remote Customer Value Manager

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Job Title Remote Customer Value Manager
Category Customer Service, Management
Job Information

we are  currently seeking a customer focused and experienced professional to join our team as a Customer Value Manager remote based in North America.

Duties:

  • Collaborate with the Account Executive in order to establish an account plan consistent with the customer’s needs and our reasonable expectations. The account plan will be reviewed regularly in accordance with the needs of the company.

  • Establish a program for each customer which will determine usage, functionality, adoption, operational optimization and ROI consistent with, or exceeding, customer expectation. The program will be in the form of a high level Gantt chart which clearly defines overall plan, inter-dependencies and major plan milestones.

  • Deliver relevant performance review data at regular and agreed review points. The data must be interpreted to determine customer performance and support recommendations to increase the business benefits and usage of our products.

  • Ensure that all engaged staffs are focused upon the customer success factors that increase usage of LivePerson’s offerings within reasonable and agreed ROI criteria.

  • Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and company at all times.

Skills:

  • BS or BA degree, MBA preferred.

  • 5+ years managing the SaaS software solutions within Enterprise client organizations.

  • Demonstrated leadership, strong negotiation, mediation and conflict resolution skills.

  • Proficient understanding of web based technologies, architecture and languages.

  • Outstanding interpersonal, relationship building skills conducive to team collaboration.

  • Consistent track record of success and progressive achievement in career to date.

  • Well spoken, articulate and capable with business and technical writing & presentations.

  • Experience in Lean and Agile methodologies a plus.

 

Apply Now

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