Job: Remote Technical Support

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Job Title Remote Technical Support
Category Technology & Web
Job Information

We are looking for a Technical Support Rep to support all customer support issues. That means you’ll be the one our customers turn to when they have a problem and helping them should be your top priority.

Requirements:

  • Interested in working remotely from home office
  • 2 years of experience in WordPress support.
  • You have previous experience working for a hosting company, preferably WordPress related.
  • Intermediate knowledge of WordPress and WordPress Plugins and Themes.
  • Intermediate knowledge of networking. You understand how information is passed around the Internet and the basics of a HTTP request.
  • Basic knowledge of MySQL. You can access the server, figure out what databases are installed, find the table you need and pull some data from it.
  • Intermediate level experience with Linux based systems. You should be comfortable at the Linux command line and know your way around the file system.
  • Able to touch type 50 – 60 wpm.
  • Basic Bash scripting experience
  • Basic knowledge of Apache and NGINX

Benefits

  • A competitive salary
  • 100% paid employee benefits (medical, dental, vision, long term disability, and life insurance)
  • 401(k) plan
  • Relocation assistance is available if you don’t already live in Austin (one of the greatest cities in the US)
  • Private chef that prepares complimentary daily lunches
  • Generous vacation time
  • Parking in the heart of downtown Austin and commuter reimbursement
    A beautiful office space and flexible hours to help you balance your work with your life

Apply Now

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