Job: Seasonal work at home customer service rep

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Job Title Seasonal work at home customer service rep
Category Customer Service
Job Information

The Seasonal customer service rep  responds to all assigned customer escalations, ensuring a timely response and resolution to issues. You must be able to work in a team-oriented environment and must be able to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods. Training is scheduled in Jackson, MS for one (1) week.

Responsibilities:

• Handle all telephone inquiries in a prompt, professional and courteous manner
• Work to ensure first call resolution with every inquiry
• Input and/or update information efficiently and accurately
• Ensure all inquiries are worked and resolved in accordance with department policies, procedures and standards
• Achieve quantity and quality results as set out in department standards
• Accurate completion of data input, tracking and closing of files
• Comply with HBC policies including Health and Safety procedures
• Maintain acceptable attendance and punctuality record including adherence to scheduleJob Requirements: Requirements:
• Ability to work independently with little supervision
• Strong proficiency both written and verbal communication skills, fluent in the use of instant messages
• Excellent organizational skills and follow up, ability to multi task
• Strong Computer skills, including Microsoft Office. Strong Web/Internet navigation skills
• Strong commitment to delivering exceptional Customer Service

Requirements
• Confidential company/customer data may not be redistributed wirelessly at home via wireless means such as a wireless router or wireless phone
• A standard home phone landline (no call waiting or call forwarding features allowed) that is exclusively dedicated for company business use during all work hours. If your existing home phone line cannot meet these requirements for working hours, a separate line that meets these requirements would be required.VolP phones such as Vonage, Skype, etc, or cell phones do not qualify as as an acceptable home phone landline.
• Telephone jack must be located within 5 feet of WFH PC
• Employee purchased analog phone
• Company provided headset
• PC Microphone connected via soundcard or USB port
• Home personal phone line or personal cell phone to be available for non-business use including emergency purposes
• Availability of an ergonomically correct workspace/desk at home that is acceptable to the Company
• Recommended to obtain a minimal backup power supply/surge protector to allow time to sign out of network applications

 

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