Job: Senior Customer Support Specialist

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Job Title Senior Customer Support Specialist
Category Customer Service
Job Information
These exciting part-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.
- Training for this role is 7 weeks, Monday-Friday, from 8am-5pm. You will have to be at the Richmond site for the first 2 days and then the majority of the training will be completely virtually from your home. There is a possibility that you could be asked to come to the Richmond site during training.
– It is mandatory that you attend and complete all 7 weeks of training.
– The schedules are based on business needs and are a 1 year commitment.
– The department is open 24 hours/7 days a week for our customers.
– After training is complete, you may be asked to come to the Richmond site for Business for Technical needs.
– This role requires a home office environment that is free from background noise and distractions.
– A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired internet connection is required upon start to perform the duties of this job.
– The Internet service provider speed/bandwidth must be 1 megabyte per second or higher is required. Please contact your internet service provider for confirmation.
– Please check your internet service provider speed/bandwidth here,
– A dedicated home telephone line is required upon start to perform the duties of this job.
– The landline, as well as the internet connection can only be used for Capital One purposes during your schedule.
– Ability to sit in front of a PC monitor for extended periods of time
– Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues.

- At least a High School diploma, GED or equivalent, or Military experience
– At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

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