Job: Virtual Call Center Director

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Job Title Virtual Call Center Director
Category Customer Service, Management
Job Information

The candidate oversees and manages the operations of a business unit(s) with overall responsibility for the account related tasks such as: service delivery, sales, operations, IT, HR, facilities.

Other Duties:

  • Manages the client relationship ensuring customer satisfaction.
  • Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
  • Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
  • Typically utilizes management skills more than technical skills.

These management positions require strong technical, communication and management skills and extensive experience in managing the operations of a business.

Five years experience implementation and management a work from home call center agent program STRONGLY PREFERRED.

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