Job: Work At Home Computer Technicians

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Job Title Work At Home Computer Technicians
Category Technology & Web
Job Information

One or more of the following certification(s) is REQUIRED: MSDT, MCSE, A+, MCP, Net
The Support Technician is responsible for providing distinctive customer service experience to First Base customers. In this role the individual is empowered to facilitate customer inquiries at the first point of contact using tools provided. Through effective diagnosing of computer systems the individual will present customers with solutions.

Responsibilities:

  • Provide remote technical support to First Base customers
  • Acknowledge, evaluate and appropriately handle customer contact (calls and chat)
  • Identify technical issues by thoroughly examining systems using diagnostic tools
  • Respond promptly to on demand support requests
  • Advise customer of software and hardware options and best practices, offer add-on sales to products and services when appropriate
  • Attend training to improve service and learn new products and procedure

Requirements:

  • Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking
  • Must be well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems
  • Ability to communicate technical issues in a manner for non technical individuals can understand
  • Ability to provide exceptional customer service through verbal and written medium
  • Highly motivated and able to work independently. Take ownership for problems and follow through to resolution
  • Excellent multi-tasking skills
  • One or more of the following certification(s) is REQUIRED: MSDT, MCSE, A+, MCP, Net+.  NOT accepted: CCNA and CCNP.

Education:

High School Diploma or equivalent
2 years minimum desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus

 

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