Online Moderator

August 12th, 2013

Lithium is seeking an online moderator, responsible for moderating interactions on online communities organized by enterprise companies for their customers.


  • Learn Lithium Technologies’ suite of community tools, so that you can use them effectively and serve as a resource to Lithium’s customers.
  • Monitor participation in online forums and take appropriate steps to ensure a positive experience for all participants.
  • Work directly with participants online to get them the help or guidance they need.
  • Collaborate with other moderators or managers who may be in place on the customer side.
  • Develop weekly or monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals.
  • Work effectively with a corps of active users who help support the community.
  • Provide feedback on and assist in the implementation of strategies to keep the community vibrant and active with new programs, promotions, etc.
  • Advise and guide customer personnel on effective principles of online community management and moderation.
  • Attend regular meetings with internal staff as well as customers.
  • Foreign language skills necessary depending on location.


  • Strong oral and written communication skills.
  • Intermediate proficiency with and access to Microsoft Excel and Microsoft Word.
  • Experience with online messaging services and applications.
  • Ability to work a flexible schedule, which includes weekends and holidays.
  • Stable computer and reliable broadband connection.

Preferred Skills:

  • Experience participating in and moderating online communities.
  • Experience working with enterprise customers.
  • Knowledge of general social networking and web services (e.g. Twitter, Facebook, wikis)


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