Online Phone Representative

September 20th, 2013

Aspire Lifestyles is currently looking for online phone representative; They have both full-time and part-time available. Both openings are seasonal position for BlueFly.

This position requires legal residency in one of the following states: Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Hampshire, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, Washington, or Wisconsin.

Part-time Reps will work 35-40 hours weekly. Weekend and holiday work is required.
Full-time positions are available for the following availability shifts: Monday – Sunday, 9:00 am – 9:00 pm Eastern Time

Training is scheduled for November 4 – 15, 2013, from 11:00 am – 5:00 pm. Classes are held daily Monday – Friday and 100% attendance is required.

In this position you will be responsible for representing a premier online retailer, Bluefly, by serving as a personal shopper and assisting customers via phone, email, and chat. You will provide advice to customers on navigating within Bluefly’s site to find apparel or accessories, sizing and fit of particular designers, purchasing complementary items, product availability, sales or promotions, return policy information, as well as general fashion and/or customer service questions.

Duties:

  • Handles customer requests on behalf of client, from home office via phone, email, and chat.
  • Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Provides assistance to customers on site navigation, client policies, product information and all questions related to the client’s product and sales.
  • Meets client sales target by utilizing upselling and cross-selling techniques.
  • Represents client in a professional, courteous manner.
  • Uses client customer service program (CSC), email (LivePerson), and product management systems proficiently. For chat positions, use LivePerson chat program proficiently.
  • Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
  • Applies high quality customer service guidelines while servicing customers.
  • Applies client and Aspire Lifestyles policies as applicable whenever interacting with customers.
  • Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).

 

Requirements:

  • Able to sit in a confined position for 95% of each scheduled shift
  • Keys data into the computer system and views a computer screen repetitively.
  • A home-office environment, phone line, internet connection, and a computer system that meets Aspire Lifestyles policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Qualifications:

  • High-school diploma or equivalent required. Some college preferred.
  • 2+ years related customer service experience required.
  • 1+ year(s) experience with consumer sales.
  • Knowledge of fashion industry and trends required.
  • Proficient in live chat environment preferred. Chat experience required for Chat positions.
  • Able to thrive in a performance-based environment and motivated by sales goals and incentives.
  • Excellent verbal and written communication skills.
  • Strong computer and internet skills. Able to learn quickly in a technical environment.

Compensation:

Training/Meeting/Other Rate – Federal or State minimum wage, whichever is higher
Incentives based on chat/talk time and completed emails
Total compensation (hourly + incentives) averaging $10-12/hr

If you are interested in this work at home position, apply here: http://www.aspirelifestyles.com/careers-job-description?name=brand-ambassador-bluefly


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