Online Retailer Customer Support

August 26th, 2013

Convergys is seeking to fill SEASONAL Online Retailer Customer Support positions.

A Customer Service Associate will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.


  • High school diploma or equivalent experience. One year customer service experience
  • Excellent communication skills and attention to detail.
  • Ability to develop customer rapport and overcome objectives.
  • Strong customer interaction/soft skill experience.
  • Ability to comfortably navigate in multiple windows based applications simultaneously.
  • Tolerance to work in a repetitive, fast paced, high production work environment.
  • Ability to remain calm under pressure and work independently.
  • Willingness to rotate shifts, as needed.
  • Work area must be quiet, free from background noise and distractions.

Technical Requirements:

  • A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today’s date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process.
  • 3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ)
  • 2 GB RAM and 12 GB of available hard drive space
  • Windows 7, Windows 8 or Windows Vista only
  • High speed Internet access (DSL or Cable only).


facebook like