Part Time Work At Home Customer Service Associate

July 29th, 2013

Capital One has expanded their Customer Service positions to a Work at Home role. THis is a part time job and all their  part time associates are eligible for Capital One’s benefits package that is unmatched throughout the industry.

You would need to be onsite in Richmond VA for full-time training 4-6 weeks before beginning part time schedule. Training is Monday-Friday 8:00 am – 5:00 pm.

Hours of operation are Monday – Friday 8:00 am – 12:00 am & Saturday – Sunday 9:00 am – 10:00 pm

There will be set schedules working approximately 30 hours a week. Schedules are typically a one year commitment. However, business need drives how schedules are created and are subject to change.

You would be able to receive your 401(k) retirement saving plan and tuition reimbursement immediately. Paid time off and medical benefits are available after 6 months of employment. Capital One also offers very competitive pay with monthly bonus incentives. Our Work at Home team prides itself on providing engagement opportunities for all of its associates such as quarterly team outings, monthly contests, and volunteer opportunities.

Responsibilities:

  •  Understand and answer account specific questions; deliver exceptional quality service by utilizing all available channels and going above and beyond on every call
  • Educate customers on the utilization of Capital One’s credit cards, rewards services, continued loyalty, and spend, and ability to translate customer behaviors into recommendations for card use and new card acquisition
  • Capable of and comfortable with working through challenges to achieve the desired result.
  • Proficiency with Microsoft products (Word, Outlook)
  • Able to troubleshoot basic computer issues
  • A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired (no wireless) internet connection is required upon start to perform the duties of this job.
  • Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation that you can meet these requirements.

Qualifications:

  • A High School Diploma, GED or Equivalent Certification or Military Experience
  • At least 1 year customer service experience
  • College degree
  • Two years customer service experience
  • Knowledge of the financial and credit industry
  • Excellent grammar, verbal and vocal skills
  • Exceptional listening, questioning and call control techniques

APPLY HERE: http://jobs.capitalone.com/us/richmond/call-center-and-customer-service/jobid3964130-part-time-work-at-home-customer-service-associate?ss=paid&apstr=src%3DJB-10110


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