Part Time Work At Home Customer Service Associate

July 15th, 2013

Capital One has several part-time work at home customer service opening. You would need to be onsite in Richmond VA for full-time training 4-6 weeks before beginning part time schedule. Training is Monday-Friday 8:00 am – 5:00 pm.

Work at home hours: Monday – Friday 8:00 am – 12:00 am & Saturday – Sunday 9:00 am – 10:00 pm

Requirements:

  • Understand and answer account specific questions; deliver exceptional quality service by utilizing all available channels and going above and beyond on every call
  • Educate customers on the utilization of Capital One’s credit cards, rewards services, continued loyalty, and spend, and ability to translate customer behaviors into recommendations for card use and new card acquisition
  • Proficiency with Microsoft products (Word, Outlook)
  • Able to troubleshoot basic computer issues

There will be set schedules working approximately 30 hours a week. Schedules are typically a one year commitment. However, business need drives how schedules are created and are subject to change.

Home office requirement:

  • A high speed broadband internet service provider is required in the home office space (No dial up or Satellite internet service providers). A hardwired (no wireless) internet connection is required upon start to perform the duties of this job.
  • Internet service provider speed/bandwidth of 756kb per second or higher is required. Please contact your internet service provider for confirmation that you can meet these requirements. –

APPLY  HERE: http://jobs.capitalone.com/us/richmond/call-center-and-customer-service/jobid3564917-part-time-work-at-home-customer-service-associate?ss=paid&apstr=src%3DJB-10110


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