Part-Time Work at Home Teleinterviewer

May 24th, 2013

Quest Diagnostics is seeking a Part-Time Work at Home Teleinterviewer for their ExamOne Teleunderwriting division.

The primary purpose of this position is to complete insurance applications via telephone through outbound calls for multiple client companies. This position is responsible for maintaining minimum performance standards, including production, quality and attendance standards.


  • Contact insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
  • Use the C4 Call Management System and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.
  • Learns the specific requirements stipulated by each client company.
  • Respond to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
  • Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.


  • Previous call center experience is preferred.
  • Type 30 wpm
  • Good written and verbal communication skills
  • Basic understanding and pronunciation of medical terminology
  • Accurate, detail oriented


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