Remote helpdesk support

September 25th, 2013

Konica Minolta, is seeking to hire Remote helpdesk support members. They help small and medium-sized businesses with use and management of technology; currently they provide IT Services for companies with between 10 and 100 employees.

This is a mid-level technical position based out of their Remote Support Center (RSC) in either Denver, CO or Phoenix, AZ.. The core responsibility is to Provide expert remote desktop support, expert systems administration, and intermediate to advanced systems engineering support.


  • Client service skills.
  • Professionalism.
  • Punctuality.


  • Call center experience.
  • 3 or more years of experience with troubleshooting and providing remote support.
  • BA, BS or similar degree in computers/electronics or relevant experience.
  • At least one of the following industry certifications is highly preferred:
    MCP/MTA for the most current Microsoft Family Server or Desktop Operating Systems.
  • MCTS in one of the following areas: Windows Server Operating Systems, Microsoft Exchange Server and Server Virtualization.
  • SonicWALL CSSA or equivalent.
  • CompTIA A+ and/or Net+.
  • Cisco Certified Network Administrator (CCNA) .
  • Apple Certified Technical Coordinator (ACTC) .
  • 3+ years of experience troubleshooting the current versions of the Windows Desktop Operating Systems.
  • 3+ years of experience with administering of the following technologies is preferred: .
  • The most current versions of the Windows Server family operating system.
  • The most current versions of Microsoft Active Directory.
  • The most current versions of Microsoft Exchange Server.


  • Competitive salary.
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition Reimbursement Program.
  • Employee Referral Bonus Program.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

To learn more about this telecommute position, please visit the original job posting here:

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