Remote Service Technician Maryland $11 Per Hour

June 10th, 2013 is hiring remote service technicians in Maryland Area.

Duties include:

  • Answer calls and greet customers
  • Review ticket in customer service tracking application
  • Determine scope of issue
  • Confirm customer agreement to conditions of service
  • Manage credit card processing if necessary
  • Follow through on warranty requests or open issues
  • Encourage completion of customer survey
  • Close the incident within recommended service times
  • Properly document all support calls


  • Home network setup and repair including:
  • Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
  • Windows network configurations on XP, Vista, and 7
  • Router configuration


  • Minimum of 1 year experience setting up home networks (or equivalent technical training
  • 1 year of related experience in a customer service environment
  • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
  • Successfully pass our technical test and complete our interview process


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