Remote Services Technician

April 23rd, 2013

Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses.
They are currently looking for a work at home service technician. Duties include:

 

  • Answer calls and greet customers
  • Review ticket in customer service tracking application
  • Determine scope of issue
  • Confirm customer agreement to conditions of service
  • Manage credit card processing if necessary
  • Follow through on warranty requests or open issues
  • Encourage completion of customer survey
  • Close the incident within recommended service times
  • Properly document all support calls
  • Adhere to quality standards set by company
  • Represent company in a professional and ethical manner
  • Maintain high level of customer satisfaction with focus on first call resolution

Skills:

  • Ability to interpret a flow chart to deliver a work process
  • Ability to learn new technical concepts quickly
  • Communicate technical directions over the phone to inexperienced computer users
  • Type 30 to 40 words per minute

Compensation and benefits:

  •  $11.00 per hour!*
  • Overtime and Shift Premiums Available!
  • 100% Work from Home!
  • Medical, Dental, Vision benefits!
  • 401K plan!
  • Paid Time Off!
  • Promotional Opportunities!
  • Employee Stock Purchase Plan!

*$10.50 per hour plus $.50cent reimbursement

APPLY HERE


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