Roadside Assistance Call Taker

April 4th, 2013

AAA is looking for Roadside Assistant Callers to take calls remotely from their homes.


  • Properly answer and accurately process incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a member’s needs and concerns.
  • Deliver extraordinary customer service to members, using sound business judgment, by accurately answering questions, applying and interpreting department policy, and effectively utilizing department references and resources.
  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to member).
  • Respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two years of customer service experience.

Equipment Requirements:

  • Pentium 4 or greater laptop or desktop PC
  • Windows XP or newer version of Windows
  • Minimum of 1 GB RAM
  • 40GB Hard Drive or greater
  • High Speed Internet connection
  • Wired connection
  • Land Line Telephone
  • Router with firewall
  • Anti-virus software
  • CD/DVD ROM Drive


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