Scheduler/Recruiter For Mystery Shopping

June 3rd, 2013

GfK Mystery Shopping, a division of GfK Custom Research North America is looking for scheduler/recruiter for mystery shopping. As a scheduler, you will will work as an Independent Contractor, working from your home-based office in the US or Canada using GfKs online systems and reports to the GfK Scheduling Manager.

Gfk Mystery shopping is dedicated to designing and implementing programs to measure and improve an organization’s customer service levels and therefore, its customer satisfaction. They have conducted over two million shops throughout North America in many industries including retail, wireless telecom, quick service restaurants, travel and transportation, petroleum/convenience stores, grocery, financial services andautomotive.

Mystery Shopping Schedulers are responsible for identifying mystery shoppers for client projects. This includes working with our extensive database of registered shoppers as well as using other grass roots methods for shopper recruitment. A Scheduler is an entry level position, and each Scheduler is entrusted with a minimal amount of work until they have proven that they can complete each project 100 each time. They are looking for serious candidates who can manage IC work in a home office environment and be able to work 30 hours per week at a minimum.

Responsibilities:

  • Contacting and matching Mystery Shopper’s to available assignments.
  • Briefing shoppers on individual client program scenarios.
  • Recruiting for a specific areas and/or client projects
  • Explaining the role and expectations of mystery shopping.
  • Participate in staff and/or project meetings via phone.
  • Monitoring the status of assigned shopping assignments.
  • Working to resolve shopper concerns and problems.

Qualifications:

  • Mystery Shopping Scheduling or Field Recruitment experience preferred but not required.
  • Telemarketing Sales and/or Customer Service Call Center experience helpful.
  • Past experience working from a home office environment is a must – please outline in resume or cover letter.
  • Must be detail oriented and have excellent organizational and follow up skills.
  • PC computing and advanced internet experience necessary.
  • Microsoft Office Suite word and excel or Open Office software.
  • Laptop or Desktop Computer
  • Flexible Schedule working off hours and weekends when necessary.
  • DSL or Cable Internet connectivity — no satellite or dial-up

To Apply for this Job: Please submit your resume via email to donna.goodwin@gfk.com Your submission must include Mystery Shopping Scheduler in the subject line of your email.

 


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