Senior Inbound Team Member

September 6th, 2013

Teleflora is looking for at home senior Inbound Team Member to engage in continuous development by handling customer contacts including sales, service and sup escalation calls. Handle Team member questions sent via the Order Support Line or InContact Internal Chat. Assist in training and coaching new/seasonal agents as needed. Other duties as assigned
Must be a current temporary or permanent Teleflora employee

Minimum skill requirements

  • Highly flexible work schedule including willingness to work evenings and weekends as needed; may be required to work more than 40 hours during ramp periods.
  • Must have worked in a call center customer service role for at least one year during which applicant resolved service issues for customers.
  • Strong and exceptional interpersonal skills to support, advise, coach and influence others
  • Strong critical thinking skills. Ability to identify, troubleshoot and resolve customer challenges; ability to handle conflict over the phone- win/win attitude; ability to problem solve and properly execute company/client policies while creating a positive customer experience
  • Ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
  • Intermediate to Advanced typing and data entry skills
  • Applicants should be at no higher than a verbal warning on Attendance at time of application
  • Applicants will not be on any type of written warning at the time of application

During low call volume periods during both holiday and non-holiday periods, the Senior Team Member will handle regular inbound calls.

Other Requirements:
Senior Inbound Team Members can work in either Care Center or Work From Home. Please see ‘Home Office Requirements’ for those who elect to work from home.

Home Office Requirements:

  • Computer must be ‘hard-wired’ to modem or router, no wireless connections.
  • Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls.
  • Mute button and volume control required either on headset or phone. Basic phone line needed which does not include call waiting or voicemail
  • USB headset/headphones for training webinars
  • High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
  • Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)


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