Technical Account Manager (work from home)

December 5th, 2012

Geographic Research, Inc., a leading provider of web-based mapping software, is seeking a Technical Account Manager to provide customer service, technical support, and training to their customers and prospective customers. This is a diverse and exciting position that requires excellent customer service & communication skills, excellent computer skills, and a high level of attention to detail.

This is a full-time telecommuting position for candidates located in the United States or Canada.

Responsibilities:

  • Customer Service (answer questions, provide information, respond to emails, etc.)
  • Technical Support (you are the liaison between customers and our tech team)
  • Conduct training webinars
  •  Create training materials and tutorial videos
  • Monitor public customer support website and answer questions
  • Manage company Facebook and Twitter accounts
  • Manage and contribute to our monthly newsletter
  • Send reports and renewal information to customers
  • Update customer information in our internal applications
  • Work with sales team to organize leads
  • Attend 4 conferences per year (travel required)
  •   3 to 4 customer training trips per year (travel required)

Experience:

  • 2+ years of customer service or technical support experience
  • Excellent communication, presentation & writing skills
  • Excellent computer skills (Word, Excel, Firefox, etc.) and the ability to quickly learn new software programs
  • Bachelor’s degree from an accredited college/university or 5+ years of related work experience

Bonus Skills and Experience:

  • Social Media marketing experience (Facebook and Twitter)
  • Mapping/GIS Experience
  • Data analysis, statistical analysis, database design experience
  • Experience using any of the following programs: Jira, Confluence, FogBugz, Camtasia, Illustrator, InDesign, GetSatisfaction

Salary: $42K to $48K per year depending on skills and experience

Interested candidates should submit a resume and cover letter to hr016@geographicresearch.com by January 15, 2013.

Click HERE for other work from home customer service job openings.


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