Technical Support Representative

January 22nd, 2013

Teleperformance is looking for full time Technical Support Service Representative to interact with customers and representatives from other lines of business to handle a variety of functions.

This position is a work from home position; however applicants must live within driving distance from their facility in North Lauderdale, FL, because 6 weeks of training will be held on site.

Representatives will provide assistance, perform account research, trouble shoot connectivity issues, assist with email issues, and answer questions regarding Speeds. Other questions and inquiries might arise also and representatives must be able to solve multiple complex issues as well as possibly make account changes requested by telephone, chat, email or a ticketing system.

Qualifications:

  • High School Diploma or Equivalency
  • Must own a 17” or larger monitor that supports a minimum resolution of 1024X768 or higher. (NO Laptop monitors, must be a separate monitor that can be connected to a company supplied minicomputer)
  • High-speed Internet connection via DSL, FiOS or Cable (Wireless is NOT accepted).
  • You must have an open Ethernet port available, a router is preferred.
  •  Your internet connection must be of such quality to support a stable VPN connection.
  • Voicemail & Call Waiting must be disabled by your phone provider.

You must have at least one year of customer service experience

APPLY HERE


facebook like