Telephonic Interviewers

September 18th, 2013

UNIVITA is hiring Telephonic Interviewers. This is a work from home opportunity but you must live in or near Minnesota.

In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for insurance. This position reports to the Underwriting Services Telephonic Interviewer Supervisor.


– Full-time or Part-time afternoon and evening position
– Work schedule can be Mondays through Fridays (between 1:30 p.m. to 10:30 p.m.) and Saturdays (between 8:00 am to 5:00 pm)
– Scheduled work shift is 40 hours per week, or a minimum of 20 hours per week.
– Travel: Rarely (see responsibilities below)

Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:


  • Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
  • Receive calls from Customer Service area to complete telephone interviews with long term care applicants as they call the company.
  • When necessary, tactfully refocus applicants who wander off the subject.
  • Give concise, accurate documentation on client’s health history.
  • Maintain quality and productivity with all tasks.
  • Complete all interviews in a timely manner, according to department guidelines.
  • Determine follow-up questions needed for a thorough assessment.
  • Identify and document health issue flags for underwriters.
  • Likely required to attend in-office meetings an average of four hours per month. Travel is at employee’s own expense.Must attend a five day, in-office training session at the beginning of employment in Eden Prairie / Woodbury


  • High School Diploma or equivalent GED
  • 1+ years of administrative or customer service experience required
  • 1+ years of telephonic experience required
  • Must type at least 40 words per minute
  • Ability to navigate and operate through computer programs and is proficient with MS Excel and Outlook
  • Ability to complete health interviews in a quiet, professional environment without interruptions and/or distractions
  • Excellent interpersonal skills, including:
  • o Building a trusting, friendly relationship quickly,
  • o Communicating effectively and handling demanding people over the phone,


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