Virtual Call Center Agent

January 17th, 2013

NCO, an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base is currently looking for virtual customer service agents.


  •  Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
  • Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client.
  • Provide thorough, efficient, and accurate updates on computer files for each call made.
  • When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.


  • High School Diploma or General Educational Development (GED) certificate.
  • Previous customer service and collection experience preferred.
  • Proficient personal computer skills.
  • Ability to adapt to a flexible schedule.



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