Virtual Roadside Assistance

April 5th, 2013

LiveOps is looking for remote Roadside Assistance.

Responsibilities:

  • Receive incoming calls from existing members
  • Ensure member safety in potentially dangerous situations
  • Submit requests for roadside assistance to be sent to the member’s location
  • Gather and document important details about the member’s location and service need
  • Provide callers with all necessary instructions to ensure a complete understanding of the services being provided, including an accurate estimated time of arrival
  • Identify and recommend cross-selling opportunities that will improve a member’s experience
  • Ensure member satisfaction by providing responsive, pleasant, and professional serv

Skills:

  • Excellent communication skills
    Ability to remain calm, organized, and in control in a demanding situation
    Ability to read a map and offer clear instructions and directions
    Ability to maintain a professional manner while working in a fast paced and time sensitive situation
    Working knowledge of personal computer, internet, and competent keyboarding skills

APPLY HERE


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