Virtual Human Resources Call Center Representative

April 17th, 2013

Pitney Brown is looking for a virtual HR Rep to receive incoming internal customer questions, problems or requests (via telephone, chat or email) regarding HR, HR Policy, Payroll, Absence Management, HR Access, Retirement & other internal systems.

This individual provides service directly or ensures other appropriate providers complete service. The individual in this position is primarily responsible for courteous, efficient, frequent and complete communication with employees at all levels (employee, Manager, Director or VP) to and during the completion of service to employees.

Responsibilities:

  • Perform administrative activities to deliver services and administer processes for payroll, disability and retirement
  • Assist in the continuous development and improvement of information and processes required to perform quality service delivery
  • Answers all inquiries from internal customers via telephone, chat or emails
  • Logs all inquiries into Remedy system and ensures that the correct disposition of Provides 1st call resolution for any problems/issues from internal customers
  • Works with other internal areas such as payroll and disability to resolve any problems/issues
  • Warm transfers calls to outside vendors ensuring internal customer is speaking to the appropriate person
  • Participates in monthly evaluation of their own performance which ensures excellent customer experience

Requirements:

  • Must has quiet space in the home with space for laptop/docking station/multi-function printer, fax, copier and shredder
  • Must has DSI internet connection – PB does not reimburse for the connection
  • Phone line is set up through the employees laptop and paid for by PB
  • Must be able to work well in an isolated environment with minimal supervision
  • Cannot have childcare – eldercare responsibility during work shift
  • Must be willing and able to work 20 hours/week between the hours of 2:30pm – 6:30 pm Monday through Friday
  • Bachelor’s degree or equivalent combination of experience and education preferred

Apply online at:  www.pb.com/careers


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