WAH Customer Technical Training Advisor

May 28th, 2013

This is a work at home customer technical training advisor position for Dell — responsible for training and support of staff in the US and Canada, focused primarily on training and support for new KACE appliance customers, and responsible for the web-based delivery of technical training “JumpStart” courses to new Dell KACE customers in region.  Curriculum content to be delivered includes initial setup, appliance software configuration, and systems management/systems deployment best practices.

Responsibilities:

  • Contact and schedule new customer JumpStart training as assigned.
  • Deliver “Standard” JumpStart curriculum to customers through a combination of guided configuration and hands-on lab exercises.
  • Serve in consultant role to provide technical support for Dell KACE customers via telephone, email or on-site. under mentorship of senior management, provide leadership to Dell KACE Training strategy in the respective geography.
  • Train and certify new technical staff (support and services) and certified training partners in region as assigned.
  • Share customer feedback and recommended revisions to course curriculum developers.
  • Provide feedback to leadership on customer success and experiences, including recommended actions for improvement.
  • Lead or co-lead on-going continuing education web classes for regional customers, partners,  tech support staff.
  • Deliver vitality training and training to regional support engineers, on-site services staff and training partners.
  • Perform selected professional service projects for customers remotely and onsite.

Skills:

  • 5+ years in combined relevant work experience or equivalent combination of education and work experience.
  • Proven leadership record in a variety of complex environments.
  • Be able to clearly communicate complex technical concepts to students of varying technical levels.
  • Proven record for exceptional follow-through.
  • Excellent organizational skills.
  • Knowledge/practice of Dell KACE Appliances

APPLY HERE: http://jobs.dell.com/us/the-united-states-of-america/services/jobid3681531-customer-technical-training-advisor-work-from-home

 


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