Weekend Part-time Scheduling Specialist

September 18th, 2013

Addus Healthcare is seeking to hire weekend part-time scheduling specialist at their Support Center. They seek candidates with outstanding customer service skills and those who are interested in a rewarding career. Previous call center experience is a must.

Work from home shift:
Saturday & Sunday –
8:00 PM – 12:00 AM

Bilingual candidates – Spanish/English are encouraged to apply!

Responsibilities:

  • Manages open, long and short visits of Addus Caregivers to the authorized client schedules; responsible to coordinate scheduling changes to control over or under service visits and make up of un-served authorized hours
  • Oversight of the telephony console open visits and acknowledgement of alerts
  • Contact Addus Caregivers to fill “missed visits”
  • Communicate with branch staff regarding problems with Caregivers’ knowledge and use of the GPS device or IVR application
  • Generates reports and handles special projects, as requested

Requirements

  • Experience in a customer service and customer focused environment. Call center experience is a must.
  • Ability to effectively manage approximately 100 inbound and outbound calls per day.
  • Bilingual candidates needed – Spanish/English
  • Excellent verbal communication skills; ability to communicate with all levels of staff.
  • Solid MS Office skills – Outlook, Word, Excel.

APPLY HERE: http://www.jobpath.com/CSH/Details.aspx?csh=CSH_AddusHealthCare&pubjobs=true&privjobs=true&int=false&did=JHN5Z46RV3WPGNMLTSN

 


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