Work At Home Collection Rep

September 10th, 2013

NCO is looking to hire work at home collection reps.


  • Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
  • Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
  • Demonstrate effective skiptracing techniques by locating debtor contact information.
  • Counsel delinquent account debtors to assist in finding funds to meet debt obligations.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
  • Knowledge, understanding, and compliance with NCO policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.


  • High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
  • Previous collections experience preferred.
  • Basic computer skills.
  • Ability to maintain the highest level of confidentiality.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.


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