Work at Home Customer Care Agent

July 11th, 2013

Nordstrom.com  has opening for work at home customer care agents to provide a high level of service through multiple channels of communication (i.e. phone, chat and email).

Responsibilities:

  • Process orders for customers via live calls and enter data into order entry system
  • Provide customers with critical product information that insures the proper fit and customer satisfaction
  • Suggest additional products on each order call
  • Successfully resolve all customer service inquires’
  • Share fashion trends and product recommendations for the ‘must haves’ of the season
  • Participate in team and building events
  • Follow through on customer commitments in a timely manner, going above and beyond to exceed customers expectations
  • assist customer with exchanges and replacement orders, process customer financial adjustments when necessary, and assist in package tracking
  • Deliver exemplary customer service through strong ownership and professionalism
  • Deliver productivity through the efficient use of time and commitment to strong results

Qualifications:

  • Must be a resident of the state of Iowa
  • 6 months experience in retail sales preferred
  • Excellent telephone and written communication skills
  • Demonstrated problem solving skills coupled with the ability to remain solution orientated at all times
  • General understand of computer systems required
  • Ability to work a flexible schedule based on business needs
  • Previous Work at Home experience preferred
  • Ability to manage own performance and work independently
  • Minimum high speed Internet connection of 15Mbps Download/2Mbps Upload (non-reimbursed, can not be wireless connection)
  • Provide a secure and distraction free work environment
  • Ability to be flexible during peak hours and severe weather

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