Work At Home Customer Care Support

September 9th, 2013

NobleHour.com is looking for a part-time, work at home customer care support reps to assist their customers with troubleshooting and setting up their network on NobleHour.com.

You will be working remotely making changes, adjustments and updates to internal data, on behalf of their users. You will be the first line of contact within their Support Center database.

Pay hourly rate:
$10.00-$12.00 based on experience

Duties:

  • Providing technical support and customer service to clients and possibly escalating to Quality Assurance Department for further evaluation.
  • Work with customers to gather requirements, troubleshoot and resolve account issues
  • Respond to questions via phone and email regarding online social media management system (NobleHour.com)
  • Must have at least 2 years of related support experience.

You are responsible for your own hardware equipment (computer, internet, phone/skype line). Some office time may be required.
Requirements

Requirements:

  • Customer Service experience 1+ years
  • Technical background and/or experience working with computers
  • Associate Degree or equivalent experience
  • General knowledge base of the most used software, operating systems, browsers and telephony applications

 

Nice to have:

  • Previous Service Desk experience 5+ years
  • formal training that includes special certification or educational requirements
  • Computer Science background

APPLY HERE: http://www.bright.com/jobs/job/20339400_379a4ce21


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