Work At Home Customer Service

April 24th, 2013

Express Scripts, Inc. a leading health care company is in need of work at home customer service reps, serving the needs of more than 60 million people.

Express-Script provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans.

Express Scripts Customer Service Representatives enjoy a detailed paid training program which provides comprehensive tools to actively assist customers by phone. The expectations of this position are to assist our customers with excellent service by handling inquiries and determining the proper course of action to completely satisfy the caller in the initial interaction.

Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.

Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.

Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.

Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.


  • Minimum 1 year of high caliber customer service experience is required
  • High School Diploma or GED
  • Proficiency in Windows-based environment
  • Excellent communication skills
  • Stable work history
  • Ability to maintain a high degree of professionalism
  • Previous call center experience is preferred, but not required

To apply, visit the website at In order to be considered, online submission is required referencing the W@H North Carolina location. No phone calls please.

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