Work At Home Customer Service Reps

June 10th, 2013

Kgb Recruitment is looking for Work At Home Customer Service Reps to receive inbound calls from customers and provide technical support for the fiber optic TV, Internet, and phone service.


  • Wired Webcam – capable of viewing the entire work area in the home
  • Headset
  • Monitor 19 inch or larger
  • Broadband Internet
  • Must have a dedicated workspace area (room with a door)
  • Must be aware and comply to a “clean desk” policy
  • Answer customer question(s) (e.g., provide order/ trouble status)
  • Perform logical troubleshooting
  • Document troubleshooting steps and confirm resolution of reported trouble
  • Guide the customer through a battery of self-help installation and repair opportunities
  • Service activation support for voice service calling features
  • Provide affiliated ISP support
  • Perform other duties as required
  • Listen to customers and comprehend reason for call (e.g., status, trouble report)


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